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SHIPPING & RETURNS
Shipping Policy
All orders will be processed and shipped within two business days. Due to Covid-19 and the holidays, many of our shipping carriers are experiencing delays in delivering orders. Please expect that after your order has shipped, it might experience carrier delays and may take longer than usual to receive. The health and safety of our customers and teams is our #1 priority and we appreciate your patience and understanding as we work to ship your order.
If your order takes more than one week to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.
For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.
If anything about your experience is not what you expected, please let us know at info.shadesofroyalty@gmail.com.
Return & Exchange Policy
Unfortunately, we're unable to change or cancel an order after you've placed it. All sales are FINAL. FINAL SALE items cannot be returned or exchanged, unless required by law. Any exceptions are handled on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our products, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We believe that when we treat our customers fairly, they in turn are fair with us. Any requests for an exception must be made within three (3) business days of receiving your item(s). Once again, exceptions are not guaranteed and are to the discretion of our leadership team.
We will fix any mistakes made on behalf of the company. If the product you received is deemed defective your order is eligible for a return or exchange.
We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.
We thank you for understanding this policy!